Key Skills
- Leadership and Management
- Strategic Thinking & Alignment
- OKR (Goals & KPIs Definition, Tracking, Optimization)
- Team Leadership and Development
- Operational Excellence
- Data Strategy and Insights
- Customer-Centric Advocacy
- Change Leadership and Management
- Stakeholder and Executive Engagement
- Project Management (Agile, Kanban, Scrum)
- Driving Business Outcomes
- Global/Enterprise-Scale Operations
- Process Creation and Optimization
- Data-Driven Decision Making
- Product Knowledge and Enablement
- Cross-Functional/C-Suite Collaboration
- Project Intake & Prioritization Efforts
- Product Program Development (Process, System, & Workflow, Best Practices, Administrations, Logistics, Resources & Capacity Planning, Budgeting)
- Tooling and Technology Strategy
- Risk Assessment
- Data Analysis and Reporting
- Organizational/Problem-Solving/Communication/Adaptability Skills
Professional Experience
- Govern product operations strategy & activities, e.g. project management workflow, resources & capacity planning, process development, infrastructure, project team creation, project intake & prioritization, performance metrics, strategic planning & partnerships.
- Lead annual & quarterly PI planning process, aligning business and cross-functional teams on strategic goals, KPIs, and successfully steering the roadmap creation & tracking process.
- Oversee the creation of backlog and 6 week/2 week sprint business reviews, ensuring that status of key programs and roadmap achievements are clearly communicated to leadership.
- Introduce & implement the Product Lifecycle (PDLC) and SDLC processes with continuous improvements & standardize agile processes across product, design, research & engineering.
- Define & analyze data on team performance and product outcomes to identify opportunities for process improvements, enhancing team velocity.
- Define OKRs for product teams including product objectives, key results ensuring reviews and refinement of OKRs in monthly business reviews.
- Communicate & monitor OKRs & project execution against defined plans and schedules, achieving targeted results & team alignment based their input and changing priorities.
- Supervise multiple project activities, guiding teams through the end-to-end PDLC phases, which resulted in reduction in revisions and improve key stakeholder alignment on project goals.
- Estimate project sizes, time, and resources, successfully launching multiple projects simultaneously within budget and ahead of schedule.
- Streamline the management of similar projects, optimizing resources and improving project outcomes.
- Conduct comprehensive risk assessments, identifying potential issues and implementing counter-measures that reduce project delays.
- Act as a key connector between cross-functional teams and leadership, ensuring smooth communication, fostering alignment, while facilitating the project intake process.
- Decompose projects into detailed tasks, setting team goals, roles, responsibilities, milestones, and KPIs that led to improvement in on-time delivery rates and accountabilities.
- Build-out a cross-functional team of product managers, designers, researchers, marketing, sales, and engineers to align with business strategy and deliver products faster.
Accomplishments
- Provided actionable insights into resource capacity and project progress, enabling leadership to make informed decisions and drive team performance.
- Successfully led data-driven efforts to improve team performance, leveraging key metrics and insights to identify areas for improvement and implement process optimizations (e.g. achievable stories per sprint cycle, sprint capacity/velocity, sprint retrospect, and more).
- Introduced an agile operating model to the design process (moving from waterfall) improving user experiences, adding scale and speed to market by 60% & increasing the team’s effectiveness by 55%.
- Led project intake & prioritization process for cross-functional teams, improving project efficiency by 35% and ensuring better alignment between leadership, teams, and resources.